Refund policy
We want you to love what you bring home from Sirens Roost Home. If something isn't right, contact us, and we will make it right.
Contact: hello@sirensroost.com ยท 207-553-0500
Return window
| Purchase | Return window |
|---|---|
| Online orders | 21 days from delivery |
| Gift exchanges | 30 days from purchase |
| Shop Pay purchases | Same as online orders |
| International orders | Final sale |
Final sale items. Sale items, items sold "as is", fine art, made-to-order pieces, and one-of-a-kind or vintage pieces cannot be returned.
Condition. Items must be unused, in original condition and packaging, with tags attached where applicable.
How to return
- Email hello@sirensroost.com with your order number and the item you are returning.
- We will reply with return instructions.
- Ship the item to: Sirens Roost Home Returns, 613A Congress Street, Portland, ME 04101.
Return shipping is paid by the customer unless the item arrived damaged or we made an error. You may also return items in person at the shop during open hours.
Refunds. Refunds go to the original form of payment, typically within 3 to 10 business days after we receive and inspect the item. Original shipping charges and shipping protection fees are not refunded.
Furniture. Returned furniture is subject to a 25% restocking fee.
Damaged or incorrect items. Contact us within 7 days of delivery with photos, and we will arrange a replacement, repair, or refund.
Lost or stolen packages. If you added Route shipping protection at checkout, file a claim directly with Route. If not, contact us, and we will help you file a claim with the carrier.